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Bedding Warranty Policies:
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120 Night Sleep Guarantee |
- Our 120 Night Sleep Guarantee is only valid with the purchase of a mattress protector.
- All bedding comfort issues must go through your original sales associate.
- One reselection/exchange is allowed. Delivery fee applies.
- AS-IS merchandise does not have a manufacturer’s warranty and As-Is doesn’t qualify for our Sleep Guarantee.
- All bedding Law Tags must be intact and attached.
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| Manufacturer Replacements |
| Service/Inspection |
- A technician inspection is required for all warranty claims.
- All bedding Law Tags must be intact and attached.
- Human, pet bodily fluid, food or beverage stains void original manufacture warranty.
- Punctures, rips and burns void original manufacture warranty.
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< 1 year – technician automatically goes out for inspection, schedule through Service.
> 1 year – Warranty Claim Request Form must be filled out first.
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| After Inspection |
- We send a letter or email recommending the replacement model number.
- Customer Service will process the warranty re-selection. Please write down the SKU# of your choice on the warranty approval letter and call Customer Service with your replacement information.
- Orders are processed with Customer Service—not in the stores.
- All Warranty re-selections are viewed as exchanges and are not commissioned.
- All replacement bedding is ordered directly from the manufacturer (Usually 7 - 10 days). It will not be taken from stock.
- The Customer Service Department orders warranty replacements on a service claim.
- Delivery fee is charged for orders over 1 year old or if originally picked up.
- All defective bedding MUST be returned. Steinhafels gets credit from the vendor.
- The length of the original warranty stays in effect—it does not start over.
- If claim is denied we will send a letter or email stating the reason for the denial.
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| Upgrading to a different mattress |
- When you pay the up-charge and delivery fee, the mattress will be ordered.
- Payment may be made on-line or in the store.
- Customer Service will contact you when the mattress is received to schedule delivery.
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| Power Foundations |
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