| Body Impressions: |
Body impressions are a natural occurrence in any mattress and are
an indication that your bedding is conforming to your individual contours.
These can be smoothed out, or avoided, by turning your mattress end to end and
side to side every two weeks for the first three months and once every two
months thereafter. |
| Squeaks or Noise: |
These usually originate from either the bed frame, headboard or the
footboard. To locate, remove the mattress and foundation from the bed frame.
Check the frame by pushing down on all sides and corners and in the middle. If
the noise cannot be found, replace the foundation on the frame and repeat the
test. Finally, replace the mattress and repeat. |
| Handles: |
Because the mattress handles are intended for use in positioning
the mattress, not lifting, handles that have pulled out are not covered under
warranty. |
If the manufacturer of your bedding is one of the following, please contact
them directly. These manufacturers want to work with you on your warranty
concerns. However, if your manufacturer is not listed below, please contact us
by
email or calling us at 866-351-4600. |
Kingsdown
www.kingsdown.com
800-354-5464
|
Serta
www.serta.com
888-55-SERTA
|
|
If the manufacturer of your bedding is
Tempur-Pedic®, review the following forms to assist you in
completing your warranty claim.
-
Warranty Checklist - to ensure the customer's claim has each required
piece before it is submitted.
-
Warranty Instruction Sheet - to assist the person taking the photos in
knowing how photos are required to be taken for review. **
Failure to follow this procedure sheet will result in the declination of a
Claim, or our request to take photos the required way.
-
Warranty Claim Form - Required for all Mattress Claims.
-
Each paper or document submitted should be noted with the Customer Name,
Address, and Issue.
-
If the Claim is submitted in separate pieces (i.e. Receipt is Faxed, and Photos
are E-mailed), the fax should be noted 'sent photos by email',and on the email
note 'sent receipt by fax'.
|
|
|
Tempur-Pedic® also prefers to work with you directly on any warranty
concerns you are experiencing. They may be contacted at
800-510-8323 or visit their website at
www.tempurpedic.com. Click here to review the Tempur-Pedic® warranty.
|
If the manufacturer of your bedding is either
Sealy,
Simmons or Stearns & Foster, please continue or you may find more information by going
directly to their website by clicking on their names listed above. |
Please read and accept the following terms and conditions:
-
In order for your limited warranty to be valid, you must be the original
consumer (purchaser). Therefore, you must provide proof of purchase. Your proof
of purchase is required or the bedding will not be covered by warranty.
If your date of purchase is more than two years ago, please fax, scan, or mail
us a copy of your order. If you are unable to locate your proof of purchase,
please contact us by
email or calling Customer Service at 866-351-4600. We may
be able to retrieve records of your purchase.
-
Expect to pay a pro-rated usage charge if the bedding is returned during the
pro-rated warranty period.
-
Expect to pay a delivery charge for Steinhafels to pick-up old bedding and
delivering of new bedding.
-
Expect to receive bedding of equal or greater value if identical material is
not available. There is no guarantee that the product you receive will have the
same tick/cover or construction as your current mattress or foundation.
-
The mattress that is being replaced MUST be returned back to
Steinhafels. If the mattress is not returned, the warranty replacement mattress
will not be issued.
The following reasons are not valid and
void the manufacturer's limited warranty:
| Reasons |
Mattress |
Foundation |
Exceptions |
| No record of purchase |
X |
X |
|
| No label and/or law tag on bedding |
X |
X |
|
| Bedding stamped "as-is" |
X |
X |
|
| Cover has stains, soiling, burns, or pilling |
X |
X |
Reported within 7 days of delivery |
| Handles pulled out |
X |
|
|
| Body depressions of less than 1 1/2" |
X |
|
|
| Bed height |
X |
X |
|
| Sheets not fitting |
X |
X |
|
Comfort preference:
• Too soft
• Too hard
• Don't like
|
X |
X |
|
| Bedding being replaced does not have same tick or color as other piece without
defect |
X |
X |
|
| Wet |
X |
X |
|
| Unsanitary |
X |
X |
|
| Stained |
X |
X |
|
| Abuse (burning, excessive folding) |
X |
X |
|
| Bed border wire, which runs along the parameter of the mattress and foundation,
bent due to moving or bending the sleep set |
X |
X |
Reported within 7 days of delivery |
| Quilting or needle pattern matches product specifications but does not match
dealer floor sample |
X |
X |
|
| Other-piece in set is being replaced |
X |
X |
|
| Mattress damage due to inappropriate foundation. A mattress is designed for
full performance when used in conjunction with a matching foundation as a part
if a total sleep set |
X |
X |
|
| Loose stitching, seam separation and rip in fabric |
X |
X |
Reported within 7 days of delivery |
| Structural damage due to improper bed frame. This warranty applies to King and
Queen size mattress and foundation ONLY if used on appropriate frame with a
rigid center support having at least one central leg or five cross slats |
X |
X |
|
|
I have read and acknowledged all the
above information prior to submitting my Bedding Warranty Claim.
|
