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Most Frequently Asked Service Questions 1. How does the Service process work? Over 95% of our service requests can be solved and completed in your home. Once we receive your request, we will contact you to set up an appointment with a service technician. Most requests are handled in less than a week. In the event that parts are needed, the usual timeframe is within 4 - 6 weeks. When the part(s) are received, you will receive an email and call confirmation notifying you that the order is ready to be scheduled for completion. Our experienced service techs have been with Steinhafels for years and are highly skilled craftsmen. 2. Service Appointment Time Frames It takes careful planning to ensure we can complete all of our stops within our estimated time frames. To provide the best service for our customers, we must be as fuel and time efficient as possible. We generally run 2 to 4 days out. Check Availability 3. Furniture Repair Steinhafels offers out of warranty repairs on most furniture items whether or not they were originally purchased from us. We will come to your home for a $59.99 trip charge and repair your item for a $65.00 repair fee. If our Service Technician is unable to repair your furniture item, you will be refunded the entire repair fee. The trip charge is non-refundable due to our technician's time to properly assess your furniture item. Submit a Request 4. Delivery vs. Service Time Frames Steinhafels employs professionally trained service techs. We service all of our delivery zones. We try to have the same techs in the same zones on a regular basis. Service appointments take longer than an actual furniture delivery, so we are not able to do as many in one day. Travel times and time to repair items also vary. 5. Guardsman 5-Year Warranty on Fabric & Leather To register your warranty or file a claim with Guardsman click here. What stains are covered? Click here to view/print a copy of the Guardsman 5-Year Elite Furniture Protection Plan For more information visit Guardsman online. Toll Free Customer Service: (800) 253-3957 6. Furniture Repair on Customer Pick-ups Steinhafels will come to your home to repair manufacturer’s defects if you picked up your purchase with your own vehicle. We will provide this service in your home at no additional charge as long as we are repairing a manufacturer’s defect. Customer damage due to transportation or misuse of furniture will be subject to out of warranty repair fees.

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