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Delivery FAQs:

Most Frequently Asked Delivery Questions

1. Will Steinhafels delivery drivers move or take away my old furniture?
Our delivery drivers do not take any old furniture away. Our delivery drivers will at their discretion move an existing piece of furniture to another room, preferably on the same floor of the home. Moving existing furniture to a basement or a second floor creates the possibility of damage. Our delivery drivers will reserve the right to decide if this can be done safely and efficiently. We do offer removal of old mattresses when a new mattress is purchased. Our delivery drivers use their discretion on removal of old mattresses for health reasons.
2. How do I recieve a timeframe for my delivery?
At the time of purchase, your sales associate will give you a specific day for delivery if the product is currently in stock. One to two days prior to your delivery, you will receive a call advising you of your two-hour timeframe. If this timeframe will not work for you, we provide a number to call us back so we can reschedule your delivery. If products are not in stock at the time of purchase, we will provide an estimated time of arrival at the time of purchase. When the product arrives in our warehouse, we will call and advise you to schedule your delivery.
3. How long will you hold my furniture purchase?
Due to storage costs and other customer demands, we will hold your furniture for 30 days from the day the order is placed. If items are out of stock at the time of purchase, we will hold your purchase for up to two weeks after the furniture arrives in our warehouse. On clearance and floor samples, your purchase must be picked up within 48 hours or delivered within 7 days of the time the purchase was made.
4. If I pick my furniture up, will it be assembled?
If you elect to pick your furniture up at our warehouse, you will receive it in the original factory cartons. We find this to be the best protection for you to transport your purchase home. You will be required to assemble any items that are picked up at our warehouse. Assembly times vary, however most items have directions included.
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