Delivery FAQs:
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Our delivery drivers do not take any old furniture away. Our delivery drivers
will at their discretion move an existing piece of furniture to another room,
preferably on the same floor of the home. Moving existing furniture to a
basement or a second floor creates the possibility of damage. Our delivery
drivers will reserve the right to decide if this can be done safely and
efficiently. We do offer removal of old mattresses when a new mattress is
purchased. Our delivery drivers use their discretion on removal of old
mattresses for health reasons.
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At the time of purchase, your sales associate will give you a specific day for
delivery if the product is currently in stock. One to two days prior to your
delivery, you will receive a call advising you of your two-hour timeframe. If
this timeframe will not work for you, we provide a number to call us back so we
can reschedule your delivery. If products are not in stock at the time of
purchase, we will provide an estimated time of arrival at the time of purchase.
When the product arrives in our warehouse, we will call and advise you to
schedule your delivery.
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Due to storage costs and other customer demands, we will hold your furniture
for 14 days from the day the order is placed. If items are out of stock at the
time of purchase, we will hold your purchase for up to two weeks after the
furniture arrives in our warehouse. On clearance and floor samples, your
purchase must be picked up within 48 hours or delivered within 7 days of the
time the purchase was made.
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If you elect to pick your furniture up at our warehouse, you will receive it in
the original factory cartons. We find this to be the best protection for you to
transport your purchase home. You will be required to assemble any items that
are picked up at our warehouse. Assembly times vary, however most items have
directions included.
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