Pick-up Policies

• Please bring original receipt and photo ID.
  
• All your merchandise must be at the pick up location. Click here to verify.
  

Important Safety Instructions

For your safety and the safety of others, Steinhafels does not advise and will not help load or tie your furniture in the following situations:

• Any mattress, box spring, headboard, footboard, or any light item in the back of any open vehicle or any open trailer.
  
• Any item whatsoever on a flat bed truck or flat bed trailer.
  
• Any item on the top of any vehicle or any vehicle rack.
  
• Any situation, including but not limited to those listed above, that we consider to be unsafe.

Steinhafels does not recommend that you transport any of these items under these circumstances. Should you elect to do so, you act at your own peril and acknowledge that Steinhafels has informed you that what you are doing is an unsafe and ill-advised activity. Under no circumstances will Steinhafels be responsible for loss/damages incurred once merchandise leaves the loading dock.

If you are concerned about the safety of your load, please contact our staff to take advantage of Steinhafels' professional delivery service.