Steinhafels
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(262) 436-8800
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Delivery & Pickup Information:

Steinhafels Delivery Truck Click here to change your delivery date. (Login Required)

Click here to view delivery map.

Click here to print pre-delivery inspection form.
 

Earliest Delivery Availability By Zone
ZoneDateTotal PtsAvailable
KENOSHA AND RACINEMON 5/19/2008100041
RACINE/KENOSHA NEXT DAYSUN 5/18/2008300300
METRO MADISONTUE 5/20/20082000515
METRO MADISON NEXT DAYSUN 5/18/200830063
NORTH NEXT DAYSSUN 5/18/2008300300
METRO MILWAUKEEMON 5/19/20085350756
METRO MILW. NEXT DAYSUN 5/18/200821211
WATERFORD/BURLINGTON AREATUE 5/20/20081500825
WASHINGTON CNTY AREATUE 5/20/200850016
WEST NEXT DAYSUN 5/18/2008235235

Our delivery teams pride themselves in being courteous, prompt, and professional.
Only Steinhafels offers Next Day Delivery, 24 Hour Mattress Delivery, and Standard Delivery times.

Steinhafels Professional Delivery Service
 
  • All items must be paid for in full before delivery may be scheduled; no C.O.D.'s.
  • Furniture must be scheduled for delivery or pick-up within 14 days or merchandise may be made available for other customer demands. We will do our best to have your merchandise available at the time of an anticipated future delivery date.
  • We do our best to carefully deliver your merchandise. Delivery damage to your home must be reported within 5 days of the delivery. We will not accept any service order regarding delivery damage that is not reported within 5 days of the delivery.
  • You must take delivery within 30 days from the date your order was written or your order will be cancelled due to storage costs and other customer demands.
  • Rooms must be cleared in preparation for your furniture delivery. Drivers cannot remove or move existing furniture. Difficult deliveries (such as window entry) and deliveries above the fourth floor (without access to an elevator) will not be done by our delivery drivers.
  • To insure the safety of our drivers, snow or any other pedestrian obstacles must be removed by you before our drivers can accomplish your delivery.
Steinhafels Delivery Charges
Steinhafels delivery charges are based on zoned zip codes. Clearance merchandise at 35% off or greater are subject to increased delivery charges. We strongly encourage customers to take their clearance merchandise with them.

Steinhafels Delivery Fuel Surcharge
Due to rising fuel costs and a desire to keep our prices competitive, it is necessary to add a $7.00 fuel surcharge. This charge will be effective as of Wednesday, May 7, 2008 on all product deliveries.

We need drivers, join our team!

Merchandise Pick-Up Information:

Waukesha Pickup Center
Monday - Friday (8am-9pm)
Saturday (8am-9pm)
Sunday (10am-6pm)

  Kenosha & Madison Pickup Centers
Monday - Friday (10am-9pm)
Saturday (9am-9pm)
Sunday (11am-6pm)

Milwaukee: (262) 436-4600  |  Toll-Free: (866) 351-4600

Pick-up Policies

  • Please bring your original receipt and photo ID to pick up your items.
  • All your merchandise must be at the pick up location. Click here to verify.
  • Please call ahead to verify that the merchandise is at the Merchandise Pick-up Location. For the quickest pick-up service on items with fabric or leather protection, please call our Customer Service Center and initiate the pick-up process one hour in advance.
  • If you pick-up your merchandise, you are responsible for returning the merchandise to the merchandise pick-up location for any return, exchange or service.
  • Any picked up merchandise that needs service must be dropped off and picked up when completed.
  • Merchandise may take up to 4-6 weeks to be repaired if parts are needed. If you would like Steinhafels to pick-up your merchandise for any return, exchange, or service a delivery charge will be applied.

Important Safety Instructions

For your safety and the safety of others, Steinhafels does not advise and will not help load or tie your furniture in the following situations:

  • Any mattress, box spring, headboard, footboard, or any light item in the back of any open vehicle or any open trailer.
  • Any item whatsoever on a flat bed truck or flat bed trailer.
  • Any item on the top of any vehicle or any vehicle rack.
  • Any situation, including but not limited to those listed above, that we consider to be unsafe.

Steinhafels does not recommend that you transport any of these items under these circumstances. Should you elect to do so, you act at your own peril and acknowledge that Steinhafels has informed you that what you are doing is an unsafe and ill-advised activity. Under no circumstances will Steinhafels be responsible for loss/damages incurred once merchandise leaves the loading dock.

If you are concerned about the safety of your load, please contact our staff to take advantage of Steinhafels' professional delivery service.