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Please Note:
o We only service in our delivery
zones.
o Relocated Furniture: Damage
that may have occurred due to improper handling of the merchandise by moving
it, will void Steinhafels one year warranty.
o Extended Warranties: Steinhafels
strictly adheres to manufacturers’ warranties. Extended manufacturers’
warranties that exceed one year will be subject to transportation, labor and
service fees.
o Upholstery/Area Rugs: Dye
lots and swatches seen at the store may differ slightly from actual dye lots on
delivered manufacturers’ product. Steinhafels is not responsible for any of
these dye lot variances. Upholstered fabrics are warranted against defective
material or workmanship for one year from the date of purchase under normal
care and use. This warranty does not cover fading, pilling or shrinkage and is
not valid where there is evidence of heavy soiling or abuse. Fabric damage or
fabric failure due to improper cleaning or animal use is also excluded from the
warranty. Consult your salesperson for proper cleaning instructions. The fabric
warranty will not be honored if any evidence of animal use is found.
o Leather is a natural
material and surface marks and variances in color show that the leather is
genuine top grain. Steinhafels cannot be responsible for these natural
variances in leather.
o Accessories: Carefully
inspect all pictures, lamps, accessories and area rugs before you take them
with you. Accessory items are not serviced.
o During Service, your billing plan
remains in effect. Your original promotion period deadline does not
change. Note: Monthly payments must be made during service/exchanges on
deferred billing plans to avoid late charges or interest.
o All sales must have a receipt to
exchange merchandise or obtain a refund. Merchandise in your home longer than
30 days cannot be returned.
Deferred billing promotions may not be extended or modified due to service
claims.
o Call customer service within 5
days of delivery or pick-up for all claims regarding visual damage on a new
furniture purchase.
o Any exchange or return for a
refund of stock merchandise is subject to inspection by Steinhafels to ensure
merchandise is returned in its original condition. Original condition includes,
but is not limited to: No signs of wear or tear, scratches, nicks, stains, pet
hair, smoke damage or missing parts. A 33% cleaning/usage fee will be
charged for items not returned in original condition.
Mattress sets must be returned in original condition and cannot be
cleaned.
o All returned stocked merchandise
must be accompanied by your sales receipt. If you received a free promotional
item with purchase, the free promotional item must also be returned in its
original condition or you will be charged full value of the promotional item
(due to health reasons, pillows, sheets, blankets, and mattress pads cannot be
returned and you will be charged for full value of these items). All applicable
delivery fees and leather protection kits, mattress covers, pillows, sheets,
blankets, and any other furniture care products are not refundable.
o Delivery charges are not
refundable if you decide to return your merchandise and you do not re-select.
Credit memos will reflect a credit for all merchandise returned with the
exception of the delivery charge. The new sales order written for your
re-selection will include only the merchandise and no delivery charge.
o All refund checks are issued
after 10 business days by the Steinhafels Corporate Office Only. NO CASH
REFUNDS. Refunds on bank cards are credited to the bank card used as
payment.
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