I went to your website to get a hold of customer service. AMAZING website!! It couldn't have been easier to put in my request, and the fact that you can upload a picture to show what the problem was is just a brilliant idea. You also have the photo of the service technician that would be coming to my house, as well a little history about him. Again, another nice added touch. - Reenie U. The tech's a magician, very professional guy. - Erwin T. The tech was very polite and courteous...Great job! - Lia M. Our tech was extremely courteous and listened to my concerns regarding the couch. He fixed all the items beyond our expectations. It's reassuring to know that there are still employees passionate about providing true customer service. - Lisa M.