Service Technicians

Bob

Name: Bob

Experience: Has over 30 years of experience repairing wood and upholstery furniture.

Hobbies: Family | Fishing | Home Improvement Projects | Motorsports (Drag Racing)

Favorite Teams: Chicago Bears | Chicago Blackhawks


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Customer Testimonials
Fast and great service. Thank You!  
Angie A. - Lake Zurich, IL
Thanks so much for sending Bob. He did a great job on my furniture repair. No more broken cabinet door! He's a very nice, pleasant technician.  
Ellen J. - Lake Forest, IL
Bob was right on time!! He cared for my furniture like it was his own. Thanks for having a wonderful team of experts care for me and my furniture.  
Kris B. - Wheeling, IL
Bob did a GREAT JOB! He was very caring and thorough.  
Maryana R. - Highland Park, IL
Bob was on-time, friendly, accommodating and obviously an experienced professional. Our retail and post-sale experience with Steinhafels has been exceptional and among the best of any retail experience in recent memory. Glad you came to Vernon Hills givng us another home furnishings option.  
Hope F. - Vernon Hills, IL
Great guy, so nice, so friendly and knew his job! Can't ask for anything more than that!  
Judy H. - Highwood, IL
I have never experienced such incredible customer service. From the sales staff to the delivery people to Bob, the service technician... the experience of buying from Steinhafels has been incredible. I will be back VERY SOON!  
Carolyn P. - Palatine, IL
Bob from the Vernon Hills location was fantastic! Hire more people like him.  
David J. - Barrington, IL
Franco

Name: Franco

Experience: Employed with Steinhafels since 1998. Experience in wood and upholstery furniture repair.

Hobbies: Camping | Hunting | Gardening | Walking the dogs

Favorite Teams: Milwaukee Brewers | Green Bay Packers | Costa Rica National Soccer Team


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Customer Testimonials
Franco adds to the class of furniture you sell. You are very lucky to have a worker like him. Super job!  
John S. - Milwaukee
Franco was kind, considerate, knowledgeable and friendly. He did a great job fixing the problem.  
Jeanne B. - Waukesha
Franco was polite, punctual and very good at his job. The repairs were done perfectly. I would like to thank Franco for his excellent service!  
Jim S. - Pewaukee
Franco is a very professional representative for Steinhafels. He was timely, well groomed, and knew how to satisfy the customers problems. He is a very kind, genuine human being who truly loves working with people.  
Shirley H. - Hartland
I was thrilled with the job that Franco did! I can't believe that he was able to repair the issue, and you can't see where the problem was. He made it so much better.  
Jenny L. - Hartland
Franco was incredible to work with. I'm very impressed with the way he represented Steinhafels.  
Sally T. - Waukesha
Franco was on time even with bad roads, polite and capable. He was in and out quickly and resolved the issue we were having assembling a bed properly!  
Sandy S. - Waukesha
I just wanted to thank Franco for his wonderful service to my moms chair. She can now get out of it on her own, because of the adjustments Franco made. She was thrilled!!! He was so kind and professional. I really appreciate his customer service!  
Joan B. - Sussex
Franco gives the meaning to Customer Service. He was very professional and courteous - did a Wonderful Job!  
Snejana K. - Sussex
Franco was very professional and gave a thorough inspection. Very courteous and really knows his stuff. Wonderful experience with Steinhafels.  
Eugene D. - Mukwonago
Rob

Name: Rob

Experience: Employed with Steinhafels since 2003. Has an Associate Degree in printing. Worked for printing firm for 26 years. Experienced in wood & upholstery repair.

Hobbies: Computers | Motorcycling

Favorite Teams: Green Bay Packers


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Customer Testimonials
The services person (Rob) was great. He knew exactly what to do and he did it with great efficiency. Very personable. He represents Steinhafels well.  
Patricia H. - West Bend
He was perfect! Plus he's a people person and socialable. The type person you feel comfortable having in your house. Plus, he explained everything he was doing, and even touched up my kitchen! Went above and beyond!  
Daine S. - Hubertus
Rob was an excellent service man. He was polite and very knowledgable.  
Annette M. - West Bend
Rob showed great work ethic and professionalism. He is a great addition to your team.  
John W. - Jackson
Rob was awesome. He represented Steinhafels very well. I had some concerns with the furniture, however after Rob came out I was ECSTATIC! Thank you!!!  
Tricia M. - Sheboygan Falls
Any concerns that we have had were always addressed in a professional and courteous manner that fully met our expectations and beyond. Keep up the good work.  
Curtis G. - Port Washington
Rob was great! Excellent first experience.  
Angela H. - Fredonia
Very courteous and helpful staff. Knowledgeable, you work to make things right for the customer.  
George E. - Hartford
Kent

Name: Kent

Experience: Employed with Steinhafels since 1979. Has over 20 years of experience repairing upholstery furniture.

Hobbies: Golfing | Fishing | Woodworking

Favorite Teams: Milwaukee Brewers | Green Bay Packers | UW-Badgers | San Antonio Spurs


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Customer Testimonials
Thank you for finding time the same day to repair my 96 year old fathers lift chair. Your quick response to help him was so greatly appreciated! Excellent customer service!!  
Jack E. - Menomonee Falls
Excellent job Kent did today...he had a great personality and was a really nice man!  
Jean W. - Eagle
Kent did an amazing job! I was very impressed.  
Christine S. - Elkhorn
Kent was on time, and very professional. Had our problem fixed in just a few minutes. Very satisfied.  
Mandy W. - Milwaukee
Thank you Kent. He was courteous, professional, knowledgeable and was a master at what he did. He made our leather chair look fantastic. A real gentleman. He is a definite asset to Steinhafels.  
Dave H. - Muskego
When he arrived, he was very nice, professional and got right to work. He actually rebuilt our couch. Using his experience, he found a way to do a better job than even the factory. We are very pleased with Steinhafels.  
Barbara L. - Falls River
The service was a delightful experience. Kent did a fantastic job and included us in the process to ensure we were completely satisfied in the repair.  
Marsha D. - Brookfield
Thanks, Kent is very professional and helpful!  
Bill G. - Brookfield
Kent was a great guy, very informative and knowledgeable.  
Raymond F. - Milwaukee
Russ

Name: Russ

Experience: Employed with Steinhafels since 1994. Experience in wood and upholstery furniture repair.

Hobbies: Firefighter with Waterford Fire Department | Fishing | Woodworking

Favorite Teams: Milwaukee Brewers | Green Bay Packers | Miami Dolphins | Chicago Blackhawks


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Customer Testimonials
Russ was fantastic. I had concerns about the unevenness of 6 of the 8 chairs we purchased. We were very discouraged and ready to exchange or return them. Russ was amazing! He was able to level all of them and fix a blemish on one of the chairs. I would definitely purchase other pieces knowing now that this high level of customer service is available. We are so pleased!  
Linda B. - Pleasant Prairie
Just like to say the technician (Russ) did a great job! Very happy with the service. Will shop at Steinhafels again and again.  
David B. - Round Lake, IL
He's the best serviceman we've had at our house in 50 years. You better keep him!!!!  
Mikael G. - Racine
Russ was great! - Very nice and did a fantastic job.  
Kay C. - Union Grove
Russ did a GREAT JOB! He was very friendly, took the time to explain everything, called ahead, and did an excellent job fixing the merchandise.  
Josephine C. - Elkhorn
Russ was our technician, and I cannot recommend him highly enough! If we need anything in the future, we will request Russ.  
Doug M. - Gurnee, IL
I was quite impressed with both his skill and professionalism. He did a fantastic job with the furniture and gave me advice for caring for it in the years to come. A genuinely kind and social person, you are fortunate to have an employee like Russ!  
Jennifer P. - Lake Villa
We are sincerely grateful for his outstanding work. Russ is truly a very kind person and Steinhafel's is very fortunate to have this fine man representing their company. He exemplifies the outstanding customer service for which the name Steinhafel represents.  
Dawn K. - Racine
Russ was fantastic. His skill and personality did nothing but make us feel confident and satisfied with the service we received. Well done, Russ!  
Ellen P. - Kenosha
Russ was very knowledgeable and courteous. He did the repair and told me what he was going to do before he did it. Very nice gentleman.  
Guy M. - Lake Villa, IL
Tom

Name: Tom

Experience: Employed with Steinhafels since 1992. Has over 25 years of experience repairing wood and upholstery furniture.

Hobbies: Hunting | Fishing

Favorite Teams: Milwaukee Brewers | Green Bay Packers | UW-Badgers


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Customer Testimonials
Tom is timely, efficient, courteous, and professional. Thanks to Tom, I will continue to do business with Steinhafels.  
Russell D. - Appleton
Tom was great! Even showed up on time in a snow storm.  
Joesph B. - Dale
Great guy, hardworking, genuine and accommodating.  
Teri L. - Neenah
Tom was awesome. Very helpful and courteous. We have already recommended Steinhafels to all our neighbors.  
Lisa K. - Green Lake
Tom the service man was awesome. He is also a good reference for your business. He told me he has worked for you for 24 years and you stand behind your products. He was great!  
Anita C. - Appleton
Tom was so nice and acually addressed a 2nd issue at this appt that he didn't even know about ahead of time. I was so happy we didn't have to make another appt and he was able to fix both items during one trip.  
Holly C. - DePere
Tom was great and the cosmetic repairs exceeded my expectations.  
George H. - Hortonville
Tom was extremely courteous and took care of our chair perfectly. As an added bonus, my dog absolutely loved him!  
Sara C. - Sherwood
Tom is great and a great ambassador for your company.  
Michael M. - DePere
Jim

Name: Jim

Experience: Employed with Steinhafels since 1999. Experienced technician in wood and upholstery repair.

Hobbies: Antique Collector | Antique Restorer

Favorite Teams: Freeport Pretzels


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Customer Testimonials
My technician was wonderful. Very professional.  
Kimberly H. - McFarland
Jim is amazing. Very comfortable to have in my home and very efficient and courteous. Knew the problem immediately and fixed it!  
Jeffrey J. - Brooklyn
Very much appreciate the promptness. I also liked that I could look online ahead of time to know who was coming over.  
Laurie W. - Edgerton
The furniture was repaired at a high level and it looks great. Thank you so much for all your help. That is a lot of why I love to shop at Steinhafels. As a company, you treat your customers well and stand behind your products.  
Michelle H. - Sun Prairie
Jim was very professional and overall a very nice man! Once again pleased with Steinhafels!  
Emily S. - Sun Prairie
Very personable and straight forward. Great job!!!  
Sam B. - Madison
Thanks for your quick response to the issue and for a satisfatory resolution.  
Bob M. - Madison
Jim was extremely prompt and super courteous! It was a great customer service experience!  
DOnna C. - Deforest
Todd

Name: Todd

Experience: Employed with Steinhafels since 1995. Experienced technician in wood and upholstery repair.

Hobbies: Hunting | Mountain Biking | Photography

Favorite Teams: Milwaukee Brewers | Green Bay Packers


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Customer Testimonials
Very courteous and you could tell he loved his job.  
Rosalie W. - South Milwaukee
Todd your service technician was fantastic. Best service ever.  
Sharon Z. - Milwaukee
Todd was THE BEST SERVICE TECH EVER!!! He was very thorough, took off his muddy shoes, quick and kind.  
Carrie K. - Milwaukee
Very happy with Todd's work. He did a wonderful job, and was very nice to deal with.  
Margaret B. - Milwaukee
Todd did a fantastic job repairing my sofa. He was very polite and professional.  
Shirley M. - Milwaukee
Todd was simply amazing! He was early, efficient and well mannered. Todd took care of everything I reported and more. I will be sure to continue shopping with Steinhafels knowing that the product will be serviced by such an technician and customer service team.  
Dennis B. - Milwaukee
Todd was great! He is a skilled craftsman and very professional. I am enthusiastically happy with his repair work.  
Kelly S. - Milwaukee
Todd was amazing. Professional and efficient. He was able to completely repair our broken sofa in less than an hour and was very thoughtful and detailed.  
William D. - Oak Creek
Todd took care to use tarps and pads when doing the repairs to protect our newly finished floors. He was friendly, knowledgeable, and professional. He was a good representative for Steinhafels.  
Diane S. - Franklin
Curt

Name: Curt

Experience: Has over 25 years of experience repairing wood, leather, and upholstery furniture.

Hobbies: Hunting | Fishing | Biking

Favorite Teams: Milwaukee Bucks | UW-Badgers | Milwaukee Brewers | Green Bay Packers


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Customer Testimonials
The technician was awesome!! Really a talented man and tolerated my dogs very well. I will definitely use this service again.  
Cheryl C. - Mukwonago
Curt was on time, wonderful and super. He was very nice helpful and polite as well.  
Karen S. - Hartland
Curt, the service technician was very prompt, professional and courteous. He did a great job in the repair.  
Lisa H. - Waukesha
Curt was a dream - friendly, professional, knowledgable, efficient, polite. I would recommend Steinhafels furniture and any repairs needed to anyone.  
Jodi K. - Larson
Curt was very professional and helpful. Came to my house on time and explained every step of the process. He even took his shoes off to avoid getting my floor dirty!!!  
Angela C. - Brookfield
Curt was great. He was very friendly. He seemed to take extra measures in his service to ensure I was happy with the service.  
John Z. - New Berlin
Curt was by far the nicest, and most professional service tech ever!! You are privileged to have him work for you!  
Lori P. - Muskego
We were very happy with Curt. I wish all service was like that. Very nice guy and did a great job.  
Lisa S. - New Berlin
Curt was awesome! He really knows his stuff.  
Shari T. - Oshkosh
Ivan

Name: Ivan

Experience: Employed with Steinhafels since 2015. Has over 28 years of experience repairing wood and upholstery furniture.

Hobbies: Hiking | Gardening | Chinese Martial Arts | Hatha Yoga | Meditation | Healing Arts - Reiki Master

Favorite Teams: Green Bay Packers (Go Pack!)


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Customer Testimonials
The service technician really knew what he was doing and helped us understand the furniture.  
Jean S. - Bristol
Ivan was SUPER AMAZING!!! He was such a professional and he did an amazing job with the repair.  
Gary H. - Milwaukee
Ivan was informative and very good at explaining the process. He is a class act and a great professional.  
Robert D. - Racine
Ivan was very professional, knowledgable, and friendly. Very pleased.  
James S. - Racine
He did a great job! We are very happy with all the repairs.  
Todd N. - Waterford
A great tech! Ivan kept me posted as to progress and what needed to be done. Have more Ivan on staff!  
Karen M. - Burlington
Great worker, easy to talk to, and knew what he was doing.  
Lee J. - Racine
Ivan is the BEST technician I have ever had. He is a great person.  
Arnold S. - Sturtevant
I am very pleases with your service. Because of your great customer service, I will certainly be shopping at Steinhafels again.  
Pamela B. - Union Grove
Ivan diagnosed the problem before he even took the chair apart! Great job Ivan!  
Susan K. - Racine
Ivan was great. I like there is one consistent tech for my area and he is good.  
Charles E. - Caledonia
Jonathan

Name: Jonathan

Experience: Diploma in Wood Finishing and Furniture Repair. Has been involved in repair and conservation since 2003.

Hobbies: Hunting | Fishing| Traveling

Favorite Teams: Minnesota Twins | Green Bay Packers | Nascar - Carl Edwards


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Customer Testimonials
I was very pleased with the technician. He listened to my concerns and delivered the correct attention to the proper repair.  
Robert W. - Middleton
The technician was great!!!!!  
Shawn M. - Madison
Jonathan was a very nice person. Happy dealing with him.  
James B. - DeForest
I was late getting home and he was kind enough to stay and wait for me! He explained why the bed frame/mattress were caving and he fixed the bed frame to eliminate the issue I was seeing. He was great!  
Erin H. - Madison
Was very happy with my service tech. He was able to answer the questions I had and provided me with a knowledgeable answer.  
Conner V. - McFarland
My first experience as a Steinhafels customer has been great. You will be my first choice in future purchases.  
Linda L. - Prairie Du Sac
We love Steinhafels and so do our children!  
John G. - Waterloo