Service Technicians

Bob
Bob
Experience
Has over 30 years of experience repairing wood and upholstery furniture.
Testimonials
Thanks so much for sending Bob. He did a great job on my furniture repair. No more broken cabinet door! He's a very nice, pleasant technician.  
Ellen J. - Lake Forest
Bob was right on time!! He cared for my furniture like it was his own. Thanks for having a wonderful team of experts care for me and my furniture.  
Kris B. - Wheeling
Bob did a GREAT JOB! He was very caring and thorough.  
Maryana R. - Highland Park
Bob was on-time, friendly, accommodating and obviously an experienced professional. Our retail and post-sale experience with Steinhafels has been exceptional and among the best of any retail experience in recent memory. Glad you came to Vernon Hills givng us another home furnishings option.  
Hope F. - Vernon Hills
Great guy, so nice, so friendly and knew his job! Can't ask for anything more than that!  
Judy H. - Highwood
Hobbies
Family | Fishing | Home Improvement Projects | Motorsports (Drag Racing)
Favorite Teams
Chicago Bears | Chicago Blackhawks

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Franco
Franco
Experience
Employed with Steinhafels since 1998. Experience in wood and upholstery furniture repair.
Testimonials
Franco adds to the class of furniture you sell. You are very lucky to have a worker like him. Super job!  
John S. - Milwaukee
Franco was kind, considerate, knowledgeable and friendly. He did a great job fixing the problem.  
Jeanne B. - Waukesha
Franco was polite, punctual and very good at his job. The repairs were done perfectly. I would like to thank Franco for his excellent service!  
Jim S. - Pewaukee
Franco is a very professional representative for Steinhafels. He was timely, well groomed, and knew how to satisfy the customers problems. He is a very kind, genuine human being who truly loves working with people.  
Shirley H. - Hartland
I was thrilled with the job that Franco did! I can't believe that he was able to repair the issue, and you can't see where the problem was. He made it so much better.  
Jenny L. - Hartland
Franco was incredible to work with. I'm very impressed with the way he represented Steinhafels.  
Sally T. - Waukesha
He's a real nice guy, professional and courteous!  
Marina S. - New Berlin
I just wanted to thank Franco for his wonderful service to my moms chair. She can now get out of it on her own, because of the adjustments Franco made. She was thrilled!!! He was so kind and professional. I really appreciate his customer service!  
Joan B. - Sussex
Franco gives the meaning to Customer Service. He was very professional and courteous - did a Wonderful Job!  
Snejana K. - Sussex
Franco was very professional and gave a thorough inspection. Very courteous and really knows his stuff. Wonderful experience with Steinhafels.  
Eugene D. - Mukwonago
Hobbies
Camping | Hunting | Gardening | Walking the dogs
Favorite Teams
Milwaukee Brewers | Green Bay Packers | Costa Rica National Soccer Team

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Rob
Rob
Experience
Employed with Steinhafels since 2003. Has an Associate Degree in printing. Worked for printing firm for 26 years. Experienced in wood & upholstery repair.
Testimonials
Rob was an excellent service man. He was polite and very knowledgable.  
Annette M. - West Bend
Rob showed great work ethic and professionalism. He is a great addition to your team.  
John W. - Jackson
Rob was awesome. He represented Steinhafels very well. I had some concerns with the furniture, however after Rob came out I was ECSTATIC! Thank you!!!  
Tricia M. - Sheboygan Falls
Hobbies
Computers | Motorcycling
Favorite Teams
Green Bay Packers

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Kent
Kent
Experience
Employed with Steinhafels since 1979. Has over 20 years of experience repairing upholstery furniture.
Testimonials
Excellent job Kent did today...he had a great personality and was a really nice man!  
Jean W. - Eagle
Kent did an amazing job! I was very impressed.  
Christine S. - Elkhorn
Kent was on time, and very professional. Had our problem fixed in just a few minutes. Very satisfied.  
Mandy W. - Milwaukee
Thank you Kent. He was courteous, professional, knowledgeable and was a master at what he did. He made our leather chair look fantastic. A real gentleman. He is a definite asset to Steinhafels.  
Dave H. - Muskego
When he arrived, he was very nice, professional and got right to work. He actually rebuilt our couch. Using his experience, he found a way to do a better job than even the factory. We are very pleased with Steinhafels.  
Barbara L. - Falls River
The service was a delightful experience. Kent did a fantastic job and included us in the process to ensure we were completely satisfied in the repair.  
Marsha D. - Brookfield
Hobbies
Golfing | Fishing | Woodworking
Favorite Teams
Milwaukee Brewers | Green Bay Packers | UW-Badgers | San Antonio Spurs

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Russ
Russ
Experience
Employed with Steinhafels since 1994. Experience in wood and upholstery furniture repair.
Testimonials
He's the best serviceman we've had at our house in 50 years. You better keep him!!!!  
Mikael G. - Racine
Russ was great! - Very nice and did a fantastic job.  
Kay C. - Union Grove
Russ did a GREAT JOB! He was very friendly, took the time to explain everything, called ahead, and did an excellent job fixing the merchandise.  
Josephine C. - Elkhorn
Russ was our technician, and I cannot recommend him highly enough! If we need anything in the future, we will request Russ.  
Doug M. - Gurnee
I was quite impressed with both his skill and professionalism. He did a fantastic job with the furniture and gave me advice for caring for it in the years to come. A genuinely kind and social person, you are fortunate to have an employee like Russ!  
Jennifer P. - Lake Villa
We are sincerely grateful for his outstanding work. Russ is truly a very kind person and Steinhafel's is very fortunate to have this fine man representing their company. He exemplifies the outstanding customer service for which the name Steinhafel represents.  
Dawn K. - Racine
Hobbies
Firefighter with Waterford Fire Department | Fishing | Woodworking
Favorite Teams
Milwaukee Brewers | Green Bay Packers | Miami Dolphins | Chicago Blackhawks

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Tom
Tom
Experience
Employed with Steinhafels since 1992. Has over 25 years of experience repairing wood and upholstery furniture.
Testimonials
Tom was great! Even showed up on time in a snow storm.  
Joesph B. - Dale
Great guy, hardworking, genuine and accommodating.  
Teri L. - Neenah
Tom was awesome. Very helpful and courteous. We have already recommended Steinhafels to all our neighbors.  
Lisa K. - Green Lake
Tom the service man was awesome. He is also a good reference for your business. He told me he has worked for you for 24 years and you stand behind your products. He was great!  
Anita C. - Appleton
Hobbies
Hunting | Fishing
Favorite Teams
Milwaukee Brewers | Green Bay Packers | UW-Badgers

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Jim
Jim
Experience
Employed with Steinhafels since 1999. Experienced technician in wood and upholstery repair.
Testimonials
The furniture was repaired at a high level and it looks great. Thank you so much for all your help. That is a lot of why I love to shop at Steinhafels. As a company, you treat your customers well and stand behind your products.  
Michelle H. - Sun Prairie
Jim was very professional and overall a very nice man! Once again pleased with Steinhafels!  
Emily S. - Sun Prairie
Very personable and straight forward. Great job!!!  
Sam B. - Madison
Hobbies
Antique Collector | Antique Restorer
Favorite Teams
Freeport Pretzels

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Todd
Todd
Experience
Employed with Steinhafels since 1995. Experienced technician in wood and upholstery repair.
Testimonials
Todd was THE BEST SERVICE TECH EVER!!! He was very thorough, took off his muddy shoes, quick and kind.  
Carrie K. - Milwaukee
Very happy with Todd's work. He did a wonderful job, and was very nice to deal with.  
Margaret B. - Milwaukee
Todd did a fantastic job repairing my sofa. He was very polite and professional.  
Shirley M. - Milwaukee
Todd was simply amazing! He was early, efficient and well mannered. Todd took care of everything I reported and more. I will be sure to continue shopping with Steinhafels knowing that the product will be serviced by such an technician and customer service team.  
Dennis B. - Milwaukee
Todd was great! He is a skilled craftsman and very professional. I am enthusiastically happy with his repair work.  
Kelly S. - Milwaukee
Todd was amazing. Professional and efficient. He was able to completely repair our broken sofa in less than an hour and was very thoughtful and detailed.  
William D. - Oak Creek
Hobbies
Hunting | Mountain Biking | Photography
Favorite Teams
Milwaukee Brewers | Green Bay Packers

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Curt
Curt
Experience
Has over 25 years of experience repairing wood, leather, and upholstery furniture.
Testimonials
Curt was on time, wonderful and super. He was very nice helpful and polite as well.  
Karen S. - Hartland
Curt, the service technician was very prompt, professional and courteous. He did a great job in the repair.  
Lisa H. - Waukesha
Curt was a dream - friendly, professional, knowledgable, efficient, polite. I would recommend Steinhafels furniture and any repairs needed to anyone.  
Jodi K. - Larson
Curt was very professional and helpful. Came to my house on time and explained every step of the process. He even took his shoes off to avoid getting my floor dirty!!!  
Angela C. - Brookfield
Curt was great. He was very friendly. He seemed to take extra measures in his service to ensure I was happy with the service.  
John Z. - New Berlin
Curt was by far the nicest, and most professional service tech ever!! You are privileged to have him work for you!  
Lori P. - Muskego
Hobbies
Hunting | Fishing | Biking
Favorite Teams
Milwaukee Bucks | UW-Badgers | Milwaukee Brewers | Green Bay Packers

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Houa
Houa
Experience
Employed with Steinhafels since 2015. Seasoned veteran in furniture service of wood, upholstery and leather.
Testimonials
Great job! Very satisfied!  
James K. - Brookfield
Very pleased with Steinhafels' standard of integrity - did what should be done when it needed to be done!  
James Z. - Milwaukee
Houa offered excellent service. He assisted me in getting my Bluetooth set up on my media fireplace console. He was very personable, and that was very much appreciated. He didn't leave until he was sure that I was up and running. I give him top ratings.  
Denise W. - Milwaukee
Hobbies
Outdoors | Fishing| Sports
Favorite Teams
Green Bay Packers | Denver Broncos | Milwaukee Brewers | Milwaukee Bucks

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Ivan
Ivan
Experience
Employed with Steinhafels since 2015. Has over 28 years of experience repairing wood and upholstery furniture.
Testimonials
Ivan was SUPER AMAZING!!! He was such a professional and he did an amazing job with the repair.  
Gary H. - Milwaukee
Ivan was informative and very good at explaining the process. He is a class act and a great professional.  
Robert D. - Racine
Ivan was very professional, knowledgable, and friendly. Very pleased.  
James S. - Racine
He did a great job! We are very happy with all the repairs.  
Todd N. - Waterford
A great tech! Ivan kept me posted as to progress and what needed to be done. Have more Ivan on staff!  
Karen M. - Burlington
Great worker, easy to talk to, and knew what he was doing.  
Lee J. - Racine
Ivan is the BEST technician I have ever had. He is a great person.  
Arnold S. - Sturtevant
Hobbies
Hiking | Gardening | Chinese Martial Arts | Hatha Yoga | Meditation | Healing Arts - Reiki Master
Favorite Teams
Green Bay Packers (Go Pack!)

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Jonathan
Jonathan
Experience
Diploma in Wood Finishing and Furniture Repair. Has been involved in repair and conservation since 2003.
Testimonials
Was very happy with my service tech. He was able to answer the questions I had and provided me with a knowledgeable answer.  
Conner V. - McFarland
Hobbies
Hunting | Fishing| Traveling
Favorite Teams
Minnesota Twins | Green Bay Packers | Nascar - Carl Edwards

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