Returns, Refunds, & Policies | Steinhafels Furniture and Mattress Stores in Wisconsin and Illinois
Return and Refund


  • 15 Day Furniture Happiness Guarantee:

    Steinhafels provides a 15 Day Happiness Guarantee after delivery or pickup on all qualifying furniture in its original condition. Returning or reselecting any furniture will result in a 15% restocking fee. After 15 days, the merchandise can no longer be returned or exchanged. Returned or reselected furniture must be back to Steinhafels within 30 days of the original delivery or pickup date to avoid the disqualification of your return.
  • 120 Night Sleep Guarantee:

    Steinhafels provides a 120 Night Sleep Guarantee when you purchase a mattress protector for your new mattress. To give your body time to adjust, you must sleep on your new mattress for thirty (30) days. If you’re still not happy with your selection, you can return or reselect your mattress for a $149 restocking fee. No refunds or reselections are allowed if a Steinhafels mattress protector is not purchased with the mattress or if the factory law labels have been removed. Traditional box springs and foundations can be returned or reselected for a 15% restocking fee. Adjustable bases, pillows, sheets, and mattress protectors cannot be returned or exchanged once delivered or picked up. Special Order mattresses are non-returnable.
  • Special Orders:

    All special orders require 100% payment that is non-refundable after processing. You have 72 hours to cancel your special order from the time you place your order in our store. After this time, special order merchandise is non-refundable and non-returnable.
  • Damaged or Defective:

    Any damaged or defective furniture needs to be reported within 48 hours. We will service all damaged or defective furniture (excluding accessories, clearance or “as-is” items) in accordance with our warranty policies.
  • Accessories:

    Tabletop items, wall décor, accent pillows, linens, lamps, florals, and area rugs can be returned to a showroom within 15 days of delivery or pickup. Merchandise must be in its original condition and packaging. Special Order accessories are non-returnable.
  • Other Non-Returnables and Clearance:

    All merchandise sold as “Clearance” or “Floor Sample” is sold “AS IS” and is not eligible for return.
  • Other items that are non-returnable include:

    items marked “Non-Returnable”, items you have assembled, items used in a commercial space or model home, and gift cards. The 15 Day Happiness Guarantee and 120 Night Sleep Guarantee do not apply to any of these items. This merchandise is also not eligible for the manufacturer's limited warranty or extended protection coverage.
  • Non-Refundable Services:

    Delivery charges, Decorating Solutions services, and any other service(s) provided on behalf of Steinhafels are non-refundable once the service is in progress.
  • Promotional Items:

    If any part of a purchase is returned, the cost associated with any free promotional item(s) or Steinhafels Bonus Cash will be deducted from the amount of the return.
  • Refunds:

    Your refund will automatically go back to the original form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. If your order is split between any form of payment and Steinhafels financing, your refund amount is first applied to your Steinhafels financing account. Refunds to a credit card typically take 3-5 days. Refunds for payments made via cash or personal check will be mailed in the form of a check and may take up to 10 business days.