COVID-19 Updates

 

A lot of things have happened since we voluntarily closed our Illinois and Wisconsin showrooms in March. Even though many of the products we sell are considered essential, we felt the right thing to do was close our showrooms temporarily while we better understood the situation.  Since that time, we have been working diligently and following the CDC guidelines to prepare our associates and showrooms for operation in this environment. 

 

We have added online sales consultants, virtual shopping appointments, and created delivery options including no-contact Premier Delivery and free In-carton Drop-off to your curb, driveway, or garage. 

 

Open for Essential Business in Select Showrooms

Select showrooms will be open for essential business and your home office needs. 

Special Hours

Monday-Saturday 10a-7p

Sunday 11a-6p

 

As a family-run, locally owned business, Steinhafels’ top priority is the health and well-being of our customers and associates. We have always taken immense pride in showcasing our furniture and mattresses in beautiful, clean showrooms. 

 

For the safety of our customers and associates, we are following the guidelines of the CDC and other public sources of information regarding COVID-19. We are taking extra precautions throughout the day to follow the CDC guidelines including:

 
  1. Following CDC-recommended temperature checks for all associates before the entrance to our facilities. All of our sales associates are under strict guidelines not to report to work if they are feeling ill and/or have a cough or a fever. 

  2. Monitoring and limiting the number of individuals in our stores.

  3. Practicing and enforcing social distancing of at least six feet. 

  4. Requiring our associates to wear a face-covering while in our stores. 

  5. Increasing the cleaning and disinfecting efforts in all our stores, including furniture, mattresses, restrooms, escalators, and elevators. 

  6. Providing hand sanitizing stations throughout our stores, including near all customer service kiosks. 

  7. Practicing CDC-recommended cleaning procedures including frequent hand washing and the addition of plastic screens in appropriate locations. 

  8. We are temporarily suspending serving all beverages and snacks in the hospitality areas.

  9. For the safety of your children, we are temporarily closing our kids play areas.

 

Before shopping in a Steinhafels store, we ask you to please keep the following in mind: 

  • If you are feeling ill, have a fever or a cough, please do not visit our stores. 

  • COVID-19 is dangerous, even potentially life threatening. 

  • Our stores are cleaned and disinfected regularly, but that we cannot guarantee that every surface or location is free from the virus.

  • If you do choose to enter a Steinhafels store, you do so at your own risk. 

 

Delivery Information 

For our customers living in metro Milwaukee, Madison, Kenosha/Racine, Appleton, Green Bay, or Lake/McHenry County, Illinois we offer free In-carton Drop-off of your furniture or mattress purchase to your curb, driveway, or garage.

 

We also continue to offer our in-home Premier Delivery for furniture and mattress purchases in the areas we serve in Wisconsin and Illinois. Our Premier Delivery service consists of two Steinhafels delivery professionals delivering and placing items in your home, fully assembled, and ready to enjoy. 

 

The health and safety of our customers and delivery associates is our greatest concern. We are taking added steps to make this experience as safe as possible including following all health and safety guidelines from our local and national government. 

 

We are sanitizing our delivery trucks and monitoring the health of our drivers and the people they come in contact with daily. We have provided all drivers with personal protective equipment that includes hand sanitizer, disinfectant wipes, and gloves. We are deep cleaning all equipment used by our teams including cell phones. 

 

To keep social distance between our customers and delivery teams, we have eliminated the need for customers to be in contact with our drivers beyond opening the door. We are also keeping driver teams intact to limit exposure to other co-workers. 

 

For more information about delivery options at Steinhafels, please call us at (262) 436-4600 or email our customer service associates at [email protected] 

 

Guardsman Certificates

With the current situation, we are helping our customers that have Guardsman certificates. 

 

First, if you would like to use your certificate now, you can shop online at Steinhafels.com and redeem your certificate by using our website chat feature. You can also call us at (262) 436-8800. Please have your rebate certificate ready and a customer service associate will help you place your order.

 

Additionally, we are extending the deadline for redeeming all existing Guardsman rewards expiring March 30th and beyond until June 1st, 2020. 

 

Thank you for your continued support!