Bedding Warranty Policy

A technician inspection is required for all warranty claims.
All bedding Law Tags must be intact and attached.
Human, pet bodily fluid, food or beverage stains void original manufacture warranty.
Punctures, rips and burns void original manufacture warranty.

Less than 1 year – a service technician automatically goes out for inspection. Request or schedule service today!

Greater than 1 year – a Warranty Claim Request Form must be filled out first. Submit your Warranty Claim Request Form online now.

We send a letter or email recommending the replacement model number.
Customer Service will process the warranty re-selection. Please write down the SKU# of your choice on the warranty approval letter and call Customer Service with your replacement information.
Orders are processed with Customer Service—not in the stores.
All replacement bedding is ordered directly from the manufacturer (Usually 7 - 10 days). It will not be taken from stock.
The Customer Service Department orders warranty replacements on a service claim.
All defective bedding MUST be returned. Steinhafels gets credit from the vendor.
The length of the original warranty stays in effect—it does not start over.
If claim is denied we will send a letter or email stating the reason for the denial.

When you pay the up-charge and delivery fee, the mattress will be ordered.
Payment may be made on-line or in the store.
Customer Service will contact you when the mattress is received to schedule delivery.