Service Technicians


Name: Kent

Experience: Employed with Steinhafels since 1979. Has over 20 years of experience repairing upholstery furniture.

Hobbies: Golfing | Fishing | Woodworking

Favorite Teams: Milwaukee Brewers | Green Bay Packers | UW-Badgers | San Antonio Spurs

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Customer Testimonials
Thank you for finding time the same day to repair my 96 year old fathers lift chair. Your quick response to help him was so greatly appreciated! Excellent customer service!!  
Jack E. - Menomonee Falls
Excellent job Kent did today...he had a great personality and was a really nice man!  
Jean W. - Eagle
Kent did an amazing job! I was very impressed.  
Christine S. - Elkhorn
Kent was on time, and very professional. Had our problem fixed in just a few minutes. Very satisfied.  
Mandy W. - Milwaukee
Thank you Kent. He was courteous, professional, knowledgeable and was a master at what he did. He made our leather chair look fantastic. A real gentleman. He is a definite asset to Steinhafels.  
Dave H. - Muskego
When he arrived, he was very nice, professional and got right to work. He actually rebuilt our couch. Using his experience, he found a way to do a better job than even the factory. We are very pleased with Steinhafels.  
Barbara L. - Falls River
The service was a delightful experience. Kent did a fantastic job and included us in the process to ensure we were completely satisfied in the repair.  
Marsha D. - Brookfield
Thanks, Kent is very professional and helpful!  
Bill G. - Brookfield
Kent was a great guy, very informative and knowledgeable.  
Raymond F. - Milwaukee

Name: Russ

Experience: Employed with Steinhafels since 1994. Experience in wood and upholstery furniture repair.

Hobbies: Firefighter with Waterford Fire Department | Fishing | Woodworking

Favorite Teams: Milwaukee Brewers | Green Bay Packers | Miami Dolphins | Chicago Blackhawks

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Customer Testimonials
Russ was fantastic. I had concerns about the unevenness of 6 of the 8 chairs we purchased. We were very discouraged and ready to exchange or return them. Russ was amazing! He was able to level all of them and fix a blemish on one of the chairs. I would definitely purchase other pieces knowing now that this high level of customer service is available. We are so pleased!  
Linda B. - Pleasant Prairie
Just like to say the technician (Russ) did a great job! Very happy with the service. Will shop at Steinhafels again and again.  
David B. - Round Lake, IL
He's the best serviceman we've had at our house in 50 years. You better keep him!!!!  
Mikael G. - Racine
Russ was great! - Very nice and did a fantastic job.  
Kay C. - Union Grove
Russ did a GREAT JOB! He was very friendly, took the time to explain everything, called ahead, and did an excellent job fixing the merchandise.  
Josephine C. - Elkhorn
Russ was our technician, and I cannot recommend him highly enough! If we need anything in the future, we will request Russ.  
Doug M. - Gurnee, IL
I was quite impressed with both his skill and professionalism. He did a fantastic job with the furniture and gave me advice for caring for it in the years to come. A genuinely kind and social person, you are fortunate to have an employee like Russ!  
Jennifer P. - Lake Villa
We are sincerely grateful for his outstanding work. Russ is truly a very kind person and Steinhafel's is very fortunate to have this fine man representing their company. He exemplifies the outstanding customer service for which the name Steinhafel represents.  
Dawn K. - Racine
Russ was fantastic. His skill and personality did nothing but make us feel confident and satisfied with the service we received. Well done, Russ!  
Ellen P. - Kenosha
Russ was very knowledgeable and courteous. He did the repair and told me what he was going to do before he did it. Very nice gentleman.  
Guy M. - Lake Villa, IL
The service technician was top notch. Professional, courteous, timely, did a little extra work than was originally noticed by customer to make sure we were satisfied. A really great guy.  
Joseph A. - Lake Villa, IL

Name: Tom

Experience: Employed with Steinhafels since 1992. Has over 25 years of experience repairing wood and upholstery furniture.

Hobbies: Boating | Duck Hunting | Fishing

Favorite Teams: Milwaukee Brewers | Green Bay Packers | UW-Badgers

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Customer Testimonials
Tom is timely, efficient, courteous, and professional. Thanks to Tom, I will continue to do business with Steinhafels.  
Russell D. - Appleton
Tom was great! Even showed up on time in a snow storm.  
Joesph B. - Dale
Great guy, hardworking, genuine and accommodating.  
Teri L. - Neenah
Tom was awesome. Very helpful and courteous. We have already recommended Steinhafels to all our neighbors.  
Lisa K. - Green Lake
Tom the service man was awesome. He is also a good reference for your business. He told me he has worked for you for 24 years and you stand behind your products. He was great!  
Anita C. - Appleton
Tom was so nice and acually addressed a 2nd issue at this appt that he didn't even know about ahead of time. I was so happy we didn't have to make another appt and he was able to fix both items during one trip.  
Holly C. - DePere
Tom was great and the cosmetic repairs exceeded my expectations.  
George H. - Hortonville
Tom was extremely courteous and took care of our chair perfectly. As an added bonus, my dog absolutely loved him!  
Sara C. - Sherwood
Tom is great and a great ambassador for your company.  
Michael M. - DePere

Name: Todd

Experience: Employed with Steinhafels since 1995. Experienced technician in wood and upholstery repair.

Hobbies: Hunting | Mountain Biking | Photography

Favorite Teams: Milwaukee Brewers | Green Bay Packers

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Customer Testimonials
Very courteous and you could tell he loved his job.  
Rosalie W. - South Milwaukee
Todd your service technician was fantastic. Best service ever.  
Sharon Z. - Milwaukee
Todd was THE BEST SERVICE TECH EVER!!! He was very thorough, took off his muddy shoes, quick and kind.  
Carrie K. - Milwaukee
Very happy with Todd's work. He did a wonderful job, and was very nice to deal with.  
Margaret B. - Milwaukee
Todd did a fantastic job repairing my sofa. He was very polite and professional.  
Shirley M. - Milwaukee
Todd was simply amazing! He was early, efficient and well mannered. Todd took care of everything I reported and more. I will be sure to continue shopping with Steinhafels knowing that the product will be serviced by such an technician and customer service team.  
Dennis B. - Milwaukee
Todd was great! He is a skilled craftsman and very professional. I am enthusiastically happy with his repair work.  
Kelly S. - Milwaukee
Todd was amazing. Professional and efficient. He was able to completely repair our broken sofa in less than an hour and was very thoughtful and detailed.  
William D. - Oak Creek
Todd took care to use tarps and pads when doing the repairs to protect our newly finished floors. He was friendly, knowledgeable, and professional. He was a good representative for Steinhafels.  
Diane S. - Franklin
Todd was an outstanding serviceman and employee. You should be very proud of his professionalism an courtesy. I would highly recommend him to anyone. Please ensure management and the owners get this review.  
Terri B. - Mequon
Todd was exceptional. Point, blank, period. I don’t know what else to say. He came across as a very caring human being and I was happy to welcome that energy into my home. You are lucky to have him.  
Debora S. - Milwaukee
Todd was absolutely amazing. He performed his technician job with incredible precision and detail. He has helped me out twice now and I will definitely request him in the future if need be. I will also recommend him to anyone that needs the kind of work done that he specializes in. Thanks again Todd! You are a true professional!  
Grant F. - Milwaukee

Name: Curt

Experience: Has over 25 years of experience repairing wood, leather, and upholstery furniture.

Hobbies: Hunting | Fishing | Biking

Favorite Teams: Milwaukee Bucks | UW-Badgers | Milwaukee Brewers | Green Bay Packers

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Customer Testimonials
The technician was awesome!! Really a talented man and tolerated my dogs very well. I will definitely use this service again.  
Cheryl C. - Mukwonago
Curt was on time, wonderful and super. He was very nice helpful and polite as well.  
Karen S. - Hartland
Curt, the service technician was very prompt, professional and courteous. He did a great job in the repair.  
Lisa H. - Waukesha
Curt was a dream - friendly, professional, knowledgable, efficient, polite. I would recommend Steinhafels furniture and any repairs needed to anyone.  
Jodi K. - Larson
Curt was very professional and helpful. Came to my house on time and explained every step of the process. He even took his shoes off to avoid getting my floor dirty!!!  
Angela C. - Brookfield
Curt was great. He was very friendly. He seemed to take extra measures in his service to ensure I was happy with the service.  
John Z. - New Berlin
Curt was by far the nicest, and most professional service tech ever!! You are privileged to have him work for you!  
Lori P. - Muskego
We were very happy with Curt. I wish all service was like that. Very nice guy and did a great job.  
Lisa S. - New Berlin
Curt was awesome! He really knows his stuff.  
Shari T. - Oshkosh

Name: Jonathan

Experience: Diploma in Wood Finishing and Furniture Repair. Has been involved in repair and conservation since 2003.

Hobbies: Hunting | Fishing| Traveling

Favorite Teams: Minnesota Twins | Green Bay Packers | Nascar - Carl Edwards

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Customer Testimonials
I was very pleased with the technician. He listened to my concerns and delivered the correct attention to the proper repair.  
Robert W. - Middleton
The technician was great!!!!!  
Shawn M. - Madison
Jonathan was a very nice person. Happy dealing with him.  
James B. - DeForest
I was late getting home and he was kind enough to stay and wait for me! He explained why the bed frame/mattress were caving and he fixed the bed frame to eliminate the issue I was seeing. He was great!  
Erin H. - Madison
Was very happy with my service tech. He was able to answer the questions I had and provided me with a knowledgeable answer.  
Conner V. - McFarland
My first experience as a Steinhafels customer has been great. You will be my first choice in future purchases.  
Linda L. - Prairie Du Sac
We love Steinhafels and so do our children!  
John G. - Waterloo
Jonathan did a great job fixing our original issue and when we showed him another area of concern he went above and beyond to make our new purchases look even better. He was extremely careful to comply with COVID protocols in our home as we have several vulnerable members.  
Janis F. - Sun Prairie

Name: Chris

Experience: Has over 40 years of experience in the furniture repair industry.

Hobbies: Cooking | Lawn & Garden | Music and Drums | Disc Golf

Favorite Teams: Chicago Cubs

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Customer Testimonials
The technician was very nice and did a great job. I have no complaints.  
David W. - Vernon Hills, IL
I was extremely impressed with he fast response to have someone come to my home to repair.  
Gail S. - Vernon Hills, IL
The service technician did a great job and was very safe and courteous! Thank you!  
Jennifer G. - Wauconda, IL
The technician was knowledgeable and skilled. Gave good feedback on how to correct issues and help with potential future problems. The issue we were experiencing was resolved the best it could. Because of this experience I will be a returning customer to Steinhafels.  
Alex Z. - Batavia, IL
Chris was great! He was friendly, knowledgeable, and it was evident he was extremely skilled at furniture repair. Very professional.  
Emily B. - Buffalo Grove, IL

Name: Jacob

Experience: Repair technician since 2014. Experienced in Leather, Upholstery and all Wood products.

Hobbies: Novelist | Hiking | Making custom made Lightsabers (Star Wars)

Favorite Teams: Denver Broncos | Colorado Rockies

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Customer Testimonials
Jacob was very professional & friendly. I was impressed with the job he did on fixing the marks on our new white table. He also took the time to look over the rest of the table and chairs for any other marks that may have needed to be repaired. We have been a long time customer and have been satisfied with all our purchases.  
Connie D. - Wadsworth, IL
Jacob was amazing! Very professional and respectful my property. Very nice guy and did a great job fixing my sectional...and fast!  
Melissa M. - New Berlin
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