Refund policy
15 Day Furniture Happiness Guarantee
Steinhafels provides a 15 Day Happiness Guarantee after delivery or pickup on all qualifying merchandise in its original condition. Returning or reselecting any merchandise will result in a 15% restocking fee. Request for return must be made within 15 days of receiving merchandise. After 15 days, the merchandise can no longer be returned or exchanged. Returned or reselected merchandise must be back to Steinhafels within 30 days of the original delivery or pickup date to avoid the disqualification of your return. Returned or reselected product does not start a new 1 year warranty.
This guarantee excludes special order merchandise, clearance, "AS IS" items, mattresses and foundations, mattress protectors, pillows, sheets, delivery fees, or furniture purchased for model homes. Rugs and accessories are not subject to a 15% return and processing fee.
120 Night Sleep Guarantee
Steinhafels provides a 120 Night Sleep Guarantee when you purchase a mattress protector on the same receipt as your new mattress. See below for details.
Reselect
You may reselect your mattress once during your first 120 nights. Your purchase price will be refunded minus the following:
• A 15% restocking fee.
• Any Steinhafels Cash or Gift with Purchase dollars (will be refunded with qualifying reselection).
• Reselections are final sales and non-returnable.
• Reselections do not qualify for any current Steinhafels promotional offers.
The originally purchased mattress must be in “Like-New” condition with photograph of Law Label intact.
Return
You may return your mattress during your first 120 nights. Your purchase price will be refunded minus the following:
• 15% restocking fee.
• A charge equal to the value of Steinhafels Cash.
• A charge equal to the value of any Gift with Purchase promotions.
The originally purchased mattress must be in “Like-New” condition with photograph of Law Label intact.
Non-returnable purchases
• Mattress Protectors
• Bedding Pillows and Sheets
• Adjustable Bases
• Special Order Mattresses
• “AS IS” Merchandise
No other claims or warranties, expressed or implied, shall alter the above agreement.
Special Orders
All special orders require 100% payment that is non-refundable after processing. You have 72 hours to cancel your special order from the time you place your order in our store. After this time, special order merchandise is non-refundable and non-returnable.
Damaged or Defective
Any damaged or defective furniture needs to be reported within 48 hours. We will service all damaged or defective furniture (excluding accessories, clearance or “as-is” items) in accordance with our warranty policies.
Accessories
Tabletop items, wall décor, accent pillows, linens, lamps, florals, and area rugs can be returned to a showroom within 15 days of delivery or pickup. Merchandise must be in its original condition and packaging. Special Order accessories are non-returnable.
Non-Returnables Clearance, Floor Samples & As Is
All merchandise sold as “Clearance”, “Floor Sample” or is sold “AS IS” and is not eligible for return.
Other Non-Returnable Items
Items marked “Non-Returnable”, items you have assembled, items used in a commercial space or model home, and gift cards. The 15 Day Happiness Guarantee and 120 Night Sleep Guarantee do not apply to any of these items. This merchandise is also not eligible for the manufacturer's limited warranty or extended protection coverage.
Non-Refundable Services
Delivery charges, Decorating Solutions services, and any other service(s) provided on behalf of Steinhafels are non-refundable once the service is in progress.
Promotional Items
If any part of a purchase is returned, the cost associated with any free promotional item(s) or Steinhafels Bonus Cash will be deducted from the amount of the return.
Made to Order Merchandise
Made to Order merchandise are preselected pieces and fabrics that are available to order from our manufacturers. These items are not stocked in our warehouse and are made and shipped once an order is placed and paid for. These items may be available in different colors and styles on our showroom floors. Made to Order merchandise is also subject to extended wait times that will vary by vendor, piece, and covering.
Made to Order merchandise is subject to Steinhafels 15 Day Furniture Happiness Guarantee return and refund policy.
Made to Order merchandise can be fully financed.
Dye lots on fabric samples may differ in shade from those actually delivered by the manufacturer. Steinhafels is not responsible for any dye lot differences.
Refunds
Our refund will automatically go back to the original form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. If your order is split between any form of payment and Steinhafels financing, your refund amount is first applied to your Steinhafels financing account. Refunds to a credit card typically take 3-5 days. Refunds for payments made via cash or personal check will be mailed in the form of a check and may take up to 10 business days.