Merchandise Pick-Up Policies | Steinhafels Furniture and Mattress Stores in Wisconsin and Illinois


  • Please bring the original receipt and photo ID.
  • Identification is required for all pickups.
  • If the name on the ID does not match the name on the order, the name on the ID must appear in the comments as the designated pick-up person, or the merchandise will not be released.
  • All your merchandise must be at the pick-up location. Click to Verify.
  • If you need to change your pickup day, please provide 24 hours notice. If picking up at Waukesha, click here to reschedule.
  • Upon notification that your merchandise has been received in the warehouse, you must schedule or pick up your merchandise within 30 days or the order will be canceled.
  • Some assembly may be required if you choose to pick up your merchandise.
  • Merchandise must be dropped off and picked up for any return, exchange, or service.
  • If picking up special order merchandise and a defect is found, Steinhafels will provide a service technician to repair that merchandise.
  • Pre-scheduling your pick-up will significantly reduce wait times.


For your safety and the safety of others, Steinhafels does not advise and will not help load or tie your furniture in the following situations: