Service Policies | Steinhafels Furniture and Mattress Stores in Wisconsin and Illinois
Service Policies


  • We service all products (excluding accessories, clearance and As-Is items) for one year against manufacturers’ defect. After the one year warranty, we will assist you in obtaining parts from the manufacturer.
  • We only service in our delivery areas.
  • Relocated Furniture:

    Damage that may have occurred due to improper handling of the merchandise by moving it, will void Steinhafels one year warranty.
  • Extended Warranties:

    Steinhafels strictly adheres to manufacturers’ warranties. Extended manufacturers’ warranties that exceed one year will be subject to transportation, labor and service fees.
  • Upholstery/Area Rugs:

    Dye lots and swatches seen at the store may differ slightly from actual dye lots on delivered manufacturers’ product. Steinhafels is not responsible for any of these dye lot variances. Upholstered fabrics are warranted against defective material or workmanship for one year from the date of purchase under normal care and use. This warranty does not cover fading, pilling or shrinkage and is not valid where there is evidence of heavy soiling or abuse. Fabric damage or fabric failure due to improper cleaning or animal use is also excluded from the warranty. Consult your salesperson for proper cleaning instructions. The fabric warranty will not be honored if any evidence of animal use is found.
  • Leather:

    Leather is a natural material and surface marks and variances in color show that the leather is genuine top grain. Steinhafels cannot be responsible for these natural variances in leather.
  • Accessories:

    Carefully inspect all pictures, lamps, accessories and area rugs before you take them with you. Accessory items are not serviced.
  • Deferred Billing Plan:

    During service, your billing plan remains in effect. Your original promotion period deadline does not change. Monthly payments must be made during service/exchanges on deferred billing plans to avoid late charges or interest.