Steinhafels Guarantees

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Steinhafels Guarantees

YOUR HAPPINESS IS GUARANTEED

Your happiness is our goal. If you're not happy, we'll work to make it right.

You can't make a mistake.

You can relax and feel confident in your purchase with our guarantees. Your complete satisfaction is guaranteed at Steinhafels. If you are not happy with your purchase, or find a lower price we’ve got your back!

Customer Service Girl

If you are not happy with your original stock furniture purchase within 15 days of its delivery, we will refund your money, minus a 15% return and processing fee. Merchandise must be returned in like new condition within 30 days of original delivery or pick-up with no damage or wear of any kind - no exceptions.

This guarantee excludes special order merchandise, clearance, "AS IS" items, mattresses and foundations, mattress protectors, pillows, sheets, delivery fees, or furniture purchased for model homes. Rugs and accessories are not subject to a 15% return and processing fee.

Steinhafels provides a 120 Night Sleep Guarantee when you purchase a mattress protector on the same receipt as your new mattress.

Reselect:

You may reselect your mattress once during your first 120 nights. Your purchase price will be refunded minus the following:

• A 15% restocking fee.

• Any Steinhafels Cash or Gift with Purchase dollars (will be refunded upon reselection).

• Reselections are final sales and non-returnable.

• Reselections do not qualify for any current Steinhafels promotional offers.

• The originally purchased mattress must be in “Like-New” condition.

Return:

You may return your mattress during your first 120 nights. Your purchase price will be refunded minus the following:

• 15% restocking fee.

• A charge equal to the value of Steinhafels Cash.

•A charge equal to the value of any Gift with Purchase promotions.

• The originally purchased mattress must be in “Like-New” condition.

Non-returnable purchases:

• Mattress Protectors

• Bedding Pillows and Sheets

• Adjustable Bases

• Special Order Mattresses

•“AS IS” Merchandise

No other claims or warranties, expressed or implied, shall alter the above agreement.

At Steinhafels, you never need to shop anywhere else to find a lower price. However, if you do find a lower price on any item of the same brand, model number, and material at a local or online retailer during your shopping, tell us and we will match the price by crediting you 110% of the difference towards your purchase price. If within 30 days after your purchase, you find a lower price, Steinhafels will gladly issue you a refund for 110% of the difference.

Price matches must also take into account sales tax, delivery type and delivery cost to the customer's door. When matching "pick-up" pricing, the competitor must have a pick-up location within the Wisconsin and Illinois delivery areas in which we serve.

We will confirm the competitive price along with any costs of providing equivalent Steinhafels services in order to determine the price we will be matching.

Items not able to be price matched:

  • MAP (Manufacturers Advertised Price) items
  • Entire selection of Clearance and Outlet Items
  • Going-out-of-business sales
  • Membership clubs
  • Premier or White Glove Delivery Fees

For previous purchases, please visit the store you originally made your purchase for prompt service.

Price match items must be available for immediate delivery from local or online retailer. When matching "pick-up" pricing, the competitor must have a pick-up location within the Wisconsin and Illinois delivery areas in which we serve. We will confirm the competitive price along with any costs of providing equivalent Steinhafels services in order to determine the price we will be matching.

Free Mattress Delivery is available in select metro zip codes on stocked mattresses with a minimum purchase $998 or more (before tax) based on availability.

Note: This is not available for clearance mattress purchases. Some restrictions apply.

About our discounts.

Merchandise available for a limited-time special discount. These pieces have been hand-selected from our inventory as a Doorbusters. No further discounts will be taken on these items.



Merchandise that is deeply discounted with limited quantities and is only available at the stated price for one week. These items may be discounted items purchased from manufacturers, or a limited quantity of in-line merchandise that has been deeply discounted.



Merchandise that is limited in quantity, and our buyers have negotiated pricing directly with the manufacturers - so we can offer you exceptional discounts. Supplies are limited and will not be re-ordered.



Merchandise permanently reduced in price, and will not return to its original price. This may be due to the item being overstocked, discontinued, or possibly damaged.



When purchasing a design package and working with one of our designers, you will receive the best discounts and pricing available at the time of purchase. An extra 10% off the storewide discount of 10% or more will apply. Exclusions are: Mattresses and Clearance. Promotional discounts are not eligible for additional savings.



Sales Disclaimer

Not all featured merchandise is on display at every location. Photography may not be an identical representation of merchandise. Errors in price and/or specification may occur in print. We reserve the right to correct any such errors. (2) Doorbusters, clearance, mattresses, and decorating solutions discounts are excluded. (3) Free next-day mattress delivery is available in select metro zip codes on stocked mattresses with a minimum purchase of $998 or more (before tax) based on availability. Clearance is excluded. (4) Free mattress delivery is available on purchases of $998 or more (before tax) to select zip codes. Clearance is excluded. (6) 110% price guarantee: Steinhafels guarantees the lowest prices! If you find a lower price on the same item at a local or online competitor during your shopping (or within 30 days of your purchase) bring the ad to one of our stores and we'll credit you 110% of the difference. Price matches must be for exact items (brand, model number, and materials) and also take into account sales tax, delivery type, and delivery cost to the customer's door. When matching "pick-up" pricing, the competitor must have a pick-up location within 50 miles of our location. This guarantee excludes mattress manufacturer-restricted prices, floor samples, special orders, clearance, "as is" items, going-out-of-business sales, and membership clubs. Price matches on these exclusions will be made at Steinhafels discretion. (8) 120-night sleep guarantee: Steinhafels provides a 120-night sleep guarantee when you purchase a mattress protector for your new mattress.  You can return your mattress during your first 120 nights. Your purchase price will be refunded minus the following: 15% restocking fee, a charge equal to the value of Steinhafels Cash, a charge equal to the value of any Gift with Purchase promotions, and the originally purchased mattress must be in "Like-New" condition. Or, you can reselect your mattress during your first 120 nights. Your purchase price will be refunded minus the following: 15% restocking fee, any Steinhafels Cash or Gift with Purchase dollars (will be refunded upon reselection), Reselections are final sales and non-returnable, Reselections do not qualify for any current Steinhafels promotional offers, and the originally purchased mattress must be in "Like-New" condition. Traditional box springs and foundations can be returned or reselected for a 15% restocking fee. Merchandise must be returned in like-new condition with no damage of any kind and factory law labels as originally attached, no exceptions. This guarantee excludes power foundations/adjustable bases. * Steinhafels cash is available with a qualifying mattress purchase. Steinhafels cash is not valid on previous purchases, doorbusters, mattresses, special orders, gift cards, delivery fees, adjustable bed frames, or guardsman protection plans. Non-transferable. Limit one coupon per customer and one per transaction. No cash value. Must be redeemed in full - additional funds will be forfeited. It cannot be used to purchase gift cards. See store for details.